RE/MAX Platinum Property Management

Remax Copperas Cove Review If you're a property owner in the Killen, Harker Heights, and Copperas Cove area and are looking for a property management company, please read this before you sign a contract with Remax Copperas Cove, owned by Susan Quinones. I signed a contract with them 2006 to manage two duplexes I had just purchased. The first couple of years I had no issues with their management. However, everything changed for the worst in the last two years. For starters they don't reimburse owners for late payment of owner payout which should occur on the 10th of the month. I lost count of how many times I did not receive my payout by the 15th of the month which is the grace period of most lenders. If the 10th falls on a weekend, instead of paying out owners on the last business day prior to the 10th they wait till several days after by which time you're already behind on your mortgage assuming you don't have cash reserves to make the payment. Both units in one of my duplexes that they manage went vacant in July/August of 2013. The property manager failed to do a move-out inspection and failed to get the property cleaned and prepared for showing. By October, both units were still vacant. My wife drove by the unit to see why it wasn't renting and what she saw was shocking to say the least. The property looked like it had been vandalized: overgrown grass, broken windows, piles of trash outside and inside the 'A' unit, missing refrigerator, holes in the walls and many more. Immediately my wife contacted the property manager to let her know of the condition of the property. By November nothing had been done to clean up and restore the property for rental, and oh by the way both units were still vacant. We demanded to speak with the owner, Ms. Quinones which took several weeks to make that happen. It wasn't until we filed a complaint with the better business bureau did she agree to see my wife in person. My wife notified her of our intention to break the contract, which we had every reason to do so. We also demanded that the property be restored to its original condition except for normal wear and tear and to be reimbursed for the lost revenue due to their negligence. We did everything humanely possible to reason with them and come to a reasonable settlement. Ms. Quinones refused to understand that it was due to their negligence that the property did not rent for 6 months. In December I finally sent them my 30 day notice to terminate the contract and in January we transferred the properties to a different property manager in Killeen. So my advice to anyone considering to contract with Remax Copperas Cove to manage their propertie(s) should think twice before making what would end up being one of the biggest mistakes of your life. I chide myself for not getting out of the contract sooner when I had every reason to years ago. They're unprofessional, uncaring, greedy, among others. Susan Quinones is clueless about property management and she takes no responsibility for the actions of her employees. I'd give it 0 star if that was an option. They don't deserve even 1 star.

I would recommend against renting from Remax in Harker Heights. Their office is very disorganized & that causes lots of problems. I've had emails go unread which led to my rental bank draft not being set up. They require work orders to be submitted online but then they go unchecked until you call the office ..... THEN they check online for the status. Their quality control is very poor - homes are rented dirty & damaged. Shouldn't they have been cleaned and repaired prior to rental? With so many rental companies in the Killeen area, you'll do better to rent with someone else. ------------- Update for August 2013: Still a bad company to rent from with no customer service skills. We have been waiting 5 weeks for a plumbing repair & nothing is being done. Run far away from this company! Don't rent from them or let them manage your property.

If I could give a negative star I would. Since our home rented out we've had nothing but problems with them. It's April and we have yet to receive our pay out for February and March. The tenants have put in trouble tickets but ReMax hasn't helped them. I tried setting up a meeting with someone at the Rental Management department but nobody answered my calls or emails. Very bad experience, especially since we moved to a different city and cannot go to the office. Please don't do business with them. Their website says a lot of good things but they are all lies.

I am an owner of one of their managed properties. I have had HORRIBLE service for the past 18 months or so. Never answer phone calls or emails. Charged us for repairs on the property and failed to give us an explanation for weeks. Receive our rent late on a continuing basis. We have had to pay late fees to our lender because of their crappy service. When our property was on the market, our advertisement (made by them) had little to no information on it, and our property remained without renters for 6 months, while I payed out of pocket.

I spoke with Jamie at Remax Copperas Cove slightly over 3 weeks ago informing her that I'm interested in Remax being my property manager for my home. She said she's inform the owner and pass along my information. A week later I touched base via email. She said the same thing. I called a week after that with both locations I was only able to speak with someone in Harker Heights who told me 'She's really busy with this time of the month right now and if you were a customer you'd be getting paid at this time.' I called on the 19th. Why in the world would I be getting my rent/mortgage that late in the month? Today it's been over 3 weeks and I'm unimpressed. Additionally I checked out Susan Quinones' TREC report which was very detailed to include: QUINONES, SUSAN MARIE 492186 CORYELL COPPERAS COVE 11/2013 Agreed reprimand of salesperson. Agreed administrative penalty of $2,500.00. Respondent engaged in property management activity and failed to send the owners rent, or monthly or final accounting statements and failed to maintain the property in order to show it under a listing agreement. QUINONES, SUSAN MARIE 492186 CORYELL COPPERAS COVE 12/2013 Automatic suspension of salesperson license. Respondent failed to comply with the terms of an agreed order entered by the Commission by failing to timely make administrative penalty payments to the Commission. I shouldn't forget to include, Susan Quinones' license is suspended as of 1/31/13. Check it out. Feel free to check out her information online if you're interested. I wasn't impressed and will spread the news of how untrustworthy and unprofessional she is and company employees are.

This company is very irresponsible, they owe money to Moses Cleaning Service for cleaning properties they have rented already. I work for Moses Cleaning and I did'n receive my check because they didn't pay them. The owner of Moses Cleaning call them and what they always told him was that the owner of the company had a mix up to call back next month to see if they had the money that they owe them and they said that every time Moses Cleaning call them. Plus my friend who rents an apartment from them has to call a thousand times before they can come and cut the yard at the apt. he is renting from them. BAD COMPANY!!!!!

Please DO NOT do business with REMAX in Copperas Cove. I am a property owner who made the mistake of signing with them...I am currently taking legal action against them because they stopped paying me. The tenant is making all his payments, but the owners of this REMAX are not making payments out to their property owners. Very stressful, very irresponsible...don't even deserve a star in my book. Do the research for yourself with the Texas Real Estate Commission...one of the owners licensed has been suspended and the other one is pending investigation.

Give it minus 5 stars. This property management company is currently under investigation for fidicuary fraud - 42 separate cases. Stay away from them.