Music & Arts

Worst customer service ever people. I guess I should have read the reviews before we decided to go here. The reason they don’t stand behind their products is because the sell defective products and hope people do jot realize it before the month is through so the warranty would expire. Save yourself a trip and and some money by going anywhere, but here. I may have lost a couple hundred by dealing with these thieves, but i will try my best to steer anyone clear of this place. Especially all the local schools that recommend this place to parents.

The manager of the store is very nice and helpful, but man their customer service over the phone is the worst. It’s taken multiple phone calls and I still don’t have my full refund. They all speak with the mouthpiece too close to their mouths, they all have heavy accents and they’re in a super noisy call center, it’s horrendous, and they’ll all tell you different things, such as you’re refund will process in a couple days to no refunds aren’t processed automatically and only done at the end of the month. I also had someone tell me there’s no managers to speak with. I guess I was talking to the CEO of music and arts.

Excellent customer service. Staff members are nice, helpful, and knowledgeable about the products in the store. Very nice selection of instruments and sheet music.

Pretty poor selection, mediocre phone customer service (thankfully haven’t bought anything and experienced that side of return processing), no dedicated technician. I’m all for a smaller local music store that isn’t a big box corporation like guitar center, but this leaves a lot to be desired

Nice store and staff is very supportive, attentive and humble

WHAT IS WRONG WITH THIS PLACE!! I GOT CHARGED $132 AGAIN!! EVA WERE YOU JUST PRETENDING TO CANCEL IN FRONT OF ME! HOW MANY TIMES ARE YOU GOING TO STEAL MONEY FROM ME!! I HATE THIS PLACE. THIS STORE HAS TO BE SHUT DOWN IMMEDIATELY!!!

Customer service is bad but the instruments are good :3

They were very attentive. I liked how they treated me.