Art Noise - Kingston, Ontario

Véronique B.

Beau produit, bon service!

dave G.

I am a professional artist and I had the nicest time buying today from this store. Tory and Jillian were so knowledgeable and helpful. I went to buy one tube of paint and ended up buying much more, as the prices were great and sales people were also. It was the best retail experience I've had in years! Thank you.

S B.

i really like art noise, and i go frequently to buy supplies for journaling and sketching (fountain pens, journals, pencils and pencil crayons). the staff are all lovely. unfortunately, i had a really uncomfortable experience with the security guard. i was blatantly singled out and followed around the store and it was clear that the man was trying to intimidate me (staring at me blankly, refusing to avert eye contact without saying a word). i’d also note that this aggressive eye contact was never directed at my boyfriend. i guess it’s easier to feel powerful when you’re making a woman uncomfortable.

i didn’t have a large bag or a backpack. he even went so far as to stand BESIDE me while i was in the process of checking out and collecting my membership points. so weird. i enjoy the store for its convenience , but everything they sell can be bought elsewhere, and if that’s the experience i can expect upon entering i’ll be making my purchases online from now on.

Shyann M.

I’ve been to this store twice, the first time was good, staff was friendly. Asked if I needed help. The store has a good selection of product and good pricing. But today was my second time here, I got some TomBow markers, I come home to try them out on a piece I’m working on and they are dry and barely working, so I swatched them. I e-mailed the store to see if I can get an exchange since I was there just before close, if not I personally won’t be back again. But I read the receipt shortly after doing that, to see it say markers are final sale. I get that, I’ve worked customer service since I was a teen and I’ve worked at an art store. So I’m hoping they see this should be exchanged since it’s not my fault it was dry like that. But like I said, if not I won’t be coming back and have wasted some of my money. I will edit this when a solution happens.

EDIT; I went in the next day, after I got an e-mail saying they would, this one time exchange the markers for me. The manager and owner were amazing. Thanks again!

Mireille T.

Since I've discovered Art Noise, I try to go in person every six months (they have a gallery in the back).

They seduced me by first asking if I needed "artist quality" supplies-bless their hearts, I'm a hobbyist. So art supplies that will still look great in 50 years is PLENTY.

Whenever I have artistic needs (or discover new needs by looking at their website), I know they'll have local supplies. Plus, ALL THE FERRIS WHEEL PRESS INKS.

They deliver faster than Amazon. And, when like an idiot I forgot to add something to my online order, I was able to contact them to get it tacked on without issue.

I'm in love.

Sarah W.

I am new to watercolour painting and was looking for some help with finding half-decent brushes that wouldn’t break the bank. I recall visiting 3 years ago and the staff had been extremely helpful, answering all of my questions (about other types of painting), despite being quite busy. This time, crickets. One woman did say hi when I walked in but that was it. No offer to help me find anything or answer any questions. There were 2 or 3 employees and no other customers when I went in. I looked around and noticed they had the exact same Princeton Snap brushes that I had already purchased at a dollar store a while ago - but the ones they were selling were more expensive. Profoundly disappointed. Left after unable to find other items I wanted and with no one to answer my questions. Sadly their customer service seems to have gone downhill. I will not return.

Trista L.

I have not had a good experience thus far with this company. I placed an order over two days ago in hopes of receiving items (located not that far away) before Easter long weekend and no shipping as of yet and no response to my email inquiry sent two days ago. At this point, I would not recommend them as their customer service for online orders is terrible and they do take their time shipping orders.

Sam C.

Buyer Beware!
I bought two brand new vinyl records from this store. One was defective and skipped all over the place with flaws in the pressing. I called the store and talked to Ian and he directed me to the company of FAB distribution. I called them, they said it's out of their hands and that I should call UMusic Canada. I called them and they said I should be bringing it back to the original place of purchase, I informed them of the policy of no returns and they advised me to cancel the charges through the bank as that policy is bad and i shouldn't spend money there if that is the case. As I bought this with a gift card that is either way a no go.
I called the store back and talked with Ian again and informed him of the situation and he was helpful but his hands are tied. He gave me the email address to see if the manager could do more for me than he is able to do but they never responded within 2 weeks. All said and done, disappointing purchase, bad policy, and inability to stand behind products they sell. Will not be going back.