V & A Towing and Salvage - Hammond, Indiana

TheShangralaaaa17

this place is a scam! contacted them about an engine they listed on FB marketplace. was told it had 123k miles. upon picking it up I ran the VIN on the block and it came back to a totally different year and it showed 212k miles. after further investigation turns out they flat out lied about the engines history and also damaged it during removal from the donor vehicle. I'm talking cracked oil pan and even stripped threads in the block. stay away from these ppl at all costs! idk how this place is still in business

Barb Johnson

Thank you!
We live 5 hours away and made sure to send pics of what we were looking for before we bought and was very honest. Parts were pulled and ready when we got here. Helped us load. Very courteous. Very pleased. Definitely recommend.

Orlando Jackson

Very nice and informative staff. They got me the wheels off the car in about 30 minutes with other customers ahead of me. I was so grateful. I didn’t give 5 stars because they did not tell me one of the wheels had a few scratches. I had to find out in person. But they gave me a great deal and I am satisfied!

Dr. Jean Carlos Cruz

Extremely Disappointing Experience and Poor Customer Service

I am obliged to give this business a 1-star rating due to the extremely poor experience I encountered. I cannot recommend this place to anyone.

The primary concern was with the customer service, especially the way they treated my staff member. The individual in charge was not only rude but also highly irresponsible. A significant error occurred when they sold us a transmission with incorrect labeling, resulting in us receiving a part that was incompatible with our vehicle. The VIN on the part was for a different car, clearly indicating a mistake on their part.

When we sought to rectify this issue, the response was wholly inadequate. Despite offering a credit initially, all subsequent communications regarding an exchange or a refund were met with silence. It has been almost four months with no resolution, effectively stranding us without the part we need or our money back. This lack of response and refusal to provide a refund feels akin to theft.

Their attitude took a turn for the worse when they suggested resolving this matter in court, showcasing an extreme lack of professionalism.

I write this review to caution potential customers about the service and ethics of this establishment. It's a tale of frustration, unprofessionalism, and what feels like a blatant disregard for customer rights and satisfaction.

Michael Dimitri

Called them about a part they posted on eBay.. asked about specifics..ANY DAMAGE? ANY CRACKS..ANY PROBLEMS? it was like trying to grab a snake with grease on it.. couldn't get a straight answer if my life depended on it..first thing out of his mouth is it's nice... no problems.. immediately followed by it's a old part it's not perfect.. ?..lol.. what idiots..age has nothing to do with damage..you lose all credibility when you talk like that...I advise you to not order anything from these people...look elsewhere is what I got out of my 5 minutes talking to the Chief scientist at NASA..lol...

Andres

English: absolutely a cero

It is the worst place to go, I do not recommend it at all. The person who attends is rude and irresponsible. He sold me a transmission that was not for the car I had because they made a mistake in the label they put on it (the VIN of the part was from another car). Then he gave me a credit and I gave him multiple options for different parts I needed and he never had anything. It's been almost 4 months and he won't give me my money back or give me a solution. He told me that we will see each other in court....
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Spanish: absolutamente es un cero

Es el peor lugar a ir, no lo recomiendo en lo absoluto. La persona que atiende es un grosero e irresponsable. Me vendió una transmisión que no era para el carro que tenía porque ellos mismo cometieron un error en la etiqueta que le ponen a la parte (el VIN de la parte era de otro carro). Luego me dio un crédito y le di multiples opciones para diferentes piezas que necesitaba y el nunca tenía nada. Han pasado casi 4 meses y no me quiere devolver el dinero ni resolverme. Me contestó que nos veremos en la corte…

Nicolas Escúnter

(THEY PAY IN CHECK) It's not a good place for sell at forts they give you an offer and when they're in the place another offer totally low, they offer to me $1000 for a Ford escape 2013 totally great inside and everything except the engine, my car has a engine problem expensive one so I decided to sell it and when the driver arrived said that my car could also has a transmission problem and I tell him that the mechanic just check the engine and the transmission was fine but I have asked about if the transmission could be the problem or just engine, but this man wanted to used that and said we offer $500 and wanted to pay in check so I said no and I said the offer it's too low and we supposed to accept $1000, so I don't totally recommend that!

Victor Pennell

Drove three hours each way to get a transmission I needed and it was a good experience. They helped me load it up and got me exactly what I needed for about 80% cheaper than anywhere in Michigan. I'll definitely be back. Thank you guys. I appreciate everything